Outsourcing
Sourcecal and tailors’ services to meet your unique project needs, whether its responsive customer services, your accounting and finance function or managing aspects of your IT function, Sourcecal got it all covered.
Call Center
Accounting Outsourcing
IT Sourcing
Why Outsourcing?
End-to-end services and robust platforms to support outsourced services.
Cut down your operations cost by as much as 50%.
Access to expert talent pool.
Scalability and agility to meet your business needs.
Turn your fixed overhead costs to operational costs.
What our Customers are Saying
We are always pioneering ways to improve the level of service that we extend to our valued customers, a centralized helpline, consult and delivery service was something new to United States and for us speed to market was crucial. Sourcecal has supported our contact center requirements from day one and the partnership has helped in making thousands of our customers trust our home delivery option.
Phillips Hughes ~ General Manager Human Resources Us IT Lab
We at Digital Solutions are pleased to share that we are quiet pleased with the quality of services provided by Sourcecal. The way they have supported our customer experience management through their contact center services is remarkable. Being highly contended with the way they conduct their business, we have recommended company's services to others as well
Lara Bryan ~ General Manager Human Resources Digital Ocean USA
Case Studies
IT OASIS
IT OASIS was one of the pioneers of the Telecommunications’ Industry in US. Inbound Call volumes were in excess of 30,000 calls per day managed from different Paktel facilities. The operations specifically related to inbound customer care and ticket resolution.
Public Utility Support Center
A public utility company of US managed its helpline in house, through agents answering call in each of the zones, for the whole of north of US. There was no visibility of complaints, its resolution, especially critical complaints, which were leading to loss of life and property.